<aside> 👇 Navigate to other sections of our Slack guide:
Slack
Channel guidelines
Rules and conventions
Reducing noise in Slack
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Ask channels are used for asking questions and making requests of other teams. We have some very specific rules around where and how we ask inter-team questions on Slack. This makes it easier for teams to monitor the channels where others can ask questions of them.
These "ask channels" come in two flavours: Subject Ask Channels and Team Ask Channels. Both will always start with #ask- and a suitable channel description explaining its purpose.
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💡 Team Channels like #team-sales are intended for internal discussion between team members. Because we value transparency, some of these aren't private**,** but please respect others' space and don't ask questions or make requests there.
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Subject Ask Channels: Certain high-volume topics may get their own specific ask channels. Make sure you search for these before asking a question.
Team Ask Channels: Each team has a #ask-<teamname> channel. These can exists for departments or specific teams within that department. Use the channel browser to find the right place
Each ask channel has a defined owner. This is a single team which is responsible for "staffing" the channel and handling questions and requests. The owning team is required to monitor their channels for new messages and deal with them.
Teams can choose to do this however they want. Some will assign one person on a weekly rotation, others will share the load. Wherever possible, you should mark resolved requests with 🏁 as per our emoji conventions.